Telecommunications

Virgin Media admits broadband upgrade ‘confusion’

(REG HARDWARE) - Virgin Media has denied claims from broadband customers that it is cheekily charging them more to upgrade their cable broadband packages than it asks new punters to pay up.

One customer who contacted Reg Hardware told us that punters on Virgin Media’s 20Mb/s XL tariff who log on to the account management section of the VM website are currently being told the upgrade to 50Mb/s XXL broadband will cost £52 per month.

However, potential customers checking prices on the main VM website will see that XXL costs £38 pounds per month when similarly ordered without a phone or cable TV package.

Over a year, that’s a £168 difference.

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